Returns Policy
Our Returns Policy forms are part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.
Returns
You have 30 days from the date of receiving your item to start a return. For details on cancellation of orders please refer to our terms and conditions [T&C's] We accept returns for all orders, provided they meet the following criteria:
We accept returns for orders, to be eligible for a full refund you must meet the following criteria:-
- All products must be in pristine condition:-
- Must be returned in their original packaging with tags still attached
- Clothing must be unworn, unwashed, unaltered, undamaged and in the same condition you received it, with no marks.
- Your handling of the products must not result in a decrease of its commercial value
- For hygiene reasons, we don’t accept returns of underwear, swimwear or socks.
- Footwear must be tried on indoors
- For hygiene reasons we don’t accept returns on bottles unless they are unopened, unused with any seals still intact
- Non-clothing products must be unopened, unused with any seals still intact.
- We do not accept returns of MP apparel and accessories purchased at our retail partners. Please contact your original point of purchase.
All items are inspected upon receipt by our quality assurance team, if the above criteria is not met we are unable to issue a refund and items will be returned to the customer at their expense. We reserve the right, at our sole discretion to determine if returned merchandise is in saleable condition.
If you have received a damaged, faulty or incorrect item, please contact our customer service team through ‘My Account’ who will resolve this for you on a case-by-case basis. Please note that we do not offer exchanges. You will need to place a new order and return the original item for a refund.
This policy is offered in addition to your legal rights.
Made a mistake? We've got you covered. We've extended our usual returns policy for the Christmas period, so you have time to change your mind. Any clothing or accessories purchases made between 11/01/20 and 12/24/20 can be returned up until 01/31/21 if it's unwanted or unsuitable. This will not affect your statutory rights, and general terms and conditions apply. Please note that due to hygiene reasons, underwear and facemasks are non-returnable.
To start the return process, please navigate to the Order History page and select the order you’d like to return.
If the item meets the criteria, there will be a ‘Return’ button available. Simply click and follow the next requested steps.
If you need any support, please contact us.
To receive a refund or replacement, you must return the item in the same condition you received it in and within 14 days from the day on which you received the item.
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is upon the discovery and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.
We apologize if you have not received your item. This is not common, and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received our confirmation of dispatch email.
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting the day after you received the replacement item and receive a refund. dispatch email.
Please note that we can only refund the postage costs for returning an item where:
We sent you the wrong item
The item is damaged or faulty
You are returning a substitute or replacement item which you do not want to keep
We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologies. We want to resolve this matter.
Please contact our customer service representatives on(844)433-5147, at feedback@thehutgroup.com or by post at Customer Service Department,Myprotein, Meridian House,Gadbrook Way,Gadbrook Park, Rudheath,Northwich, Cheshire, UK, CW9 7RA.
