Email:
If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order.
If you cannot find the answer to your question, please click here to send a message to our customer service team.
We always try our best to answer all queries within 1 working day.
Social:
If you would like to get in contact with us via social media you can reach out to us either via our Twitter handle @myprotein_help or our Facebook page @Myprotein US. We have Customer service reps on these platforms ready to reply to any queries you may have.
Write:
Myprotein Customer Service Department
Meridian House,
Gadbrook Park,
Gadbrook Way,
Rudheath,
Northwich,
Cheshire,
CW9 7RA
United Kingdom
Feel free to write to us at the office address above, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.
Feedback:
We are always looking for ways to improve and would love to hear your opinions. Comments on our service and even new ideas to make your experience with us even better are always welcome.
Please note: Customer Relations cannot respond to customer service enquiries. If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. Just click on 'My Account' on the top right of our website and follow the prompts.
The Customer Relations Team opening hours are Monday - Friday 9am to 6pm.
Useful Links
Terms & Conditions
Privacy Policy
Returns Policy
Interested in working at Myprotein?
Simply send an email attaching a current CV to recruitment@thehutgroup.com.
Vend and Trade Opportunities
If you would like to discuss working in partnership with myprotein.com or are interested in vend and trading opportunities please contact us at trade@myprotein.com
Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates.
Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates.
All trade business is supplied on an ex-works basis.
No1 online now offering Trade Partnerships
Formed in 2004, Myprotein has expanded at an incredible rate. Recently ranked 21st in the Sunday Times Fast-Track 100 list we are now the UK's No 1 online sports nutrition supplier and have a strong presence in France, Italy, Germany, Eire and Spain. We are now pleased to be able to offer Myprotein to the USA.
Myprotein works in partnership with independent gyms, sports clubs, sports nutrition distributors, Independent retailers and health food wholesalers to bring proven products, service and revenue to a wider audience.
Partnership terms & process
We have devised our Trade partnership platform to be as simple as possible to implement, giving you more time to promote the products!
Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. You'll also have the expertise of our Customer Services team and New Product department at your disposal to support you along the way.
Trade Partnership process
An exploratory meeting to discuss order values, supply needs and carry out due diligence checks
Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates.
Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates.
All trade business is supplied on an ex-works basis.
It's that simple. Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!
Trade Partnerships
E-mail: trade@myprotein.com
HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. What do I do if I have ordered the wrong item? Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your account. If you have already received your item, please read our returns policy to find out how to return the item to us. How do I make a change to my order? Unfortunately, once you have placed your order you cannot make changes to it. You would need to cancel the order (providing the order has not entered our warehouse process) and then place a new order.
